Privacy Policy

At Elegance Pest Control, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or services.

1. Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Residential or commercial address
Details related to pest control services requested
Payment information (where applicable)

We collect this information directly from you when you fill out forms on our website, contact us by phone or email, or book a service with us.

2. How We Use Your Information

The information we collect is used to:

Provide pest control services
Schedule inspections and treatments
Respond to inquiries and provide quotes
Send appointment confirmations and reminders
Improve our services and customer experience
Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience, track website performance, and gather analytics. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features on our website.

4. Sharing Your Information

We may share your personal information with:

Trusted service providers or technicians involved in delivering our services
Legal authorities when required by law
Third-party systems used for managing appointments, payments, or communications (under strict privacy agreements)

All third parties are required to comply with Australian privacy laws and our data protection standards.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. This includes using secure systems, encrypted payment gateways, and restricting access to sensitive data.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent for marketing communications at any time
Request deletion of your data where legally applicable

To exercise any of these rights, please contact us at info@elegancepestcontrol.au or call 0405 574 126.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites and recommend reviewing their privacy policies.

8. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our services or legal obligations. Any updates will be posted on this page with a revised effective date.